Return Policy
Lunna Light reviews return requests fairly according to the product, order type, condition, and the terms confirmed at purchase. Please contact us for authorisation before sending or delivering any item back.
Return Eligibility
A standard product may be considered for return when it is unused, uninstalled, complete, and in its original undamaged packaging. Proof of purchase and the order reference are required.
Products That May Not Be Returnable
Made-to-order, customised, specially sourced, clearance, installed, used, altered, or damaged products may not be eligible for return unless they are verified as faulty or were supplied incorrectly.
Return Process
Contact Lunna Light with the order reference, product code, reason for return, and photographs where relevant. If approved, we will provide the return instructions. Unauthorised returns may be refused.
Return Condition and Costs
Returned products will be inspected before a refund, exchange, or credit is confirmed. Transport, collection, or restocking costs may apply where permitted and will be explained before the return is accepted.
Damaged, Faulty or Incorrect Products
If a product arrives damaged, faulty, or different from the confirmed order, keep the product and packaging and contact us promptly. We will review the evidence and arrange an appropriate next step.
Contact
To request a return, contact Lunna Light through the Contact Us page before returning the product.