Refund and Compensation
Lunna Light reviews refund, credit, replacement, and compensation requests according to the order, product condition, supporting information, and the applicable purchase terms.
Approved Refunds
A refund is issued only after the request has been approved and, where required, the returned product has been received and inspected. The refund method will normally follow the original payment method where practical.
Non-refundable Amounts
Delivery, collection, installation, special-order, customisation, or other service costs may not be refundable once they have been incurred, unless Lunna Light confirms otherwise or the charge relates directly to a verified supply error.
Credits, Replacements and Other Remedies
Depending on the circumstances, an approved resolution may be a replacement, repair, account credit, partial refund, or full refund. The appropriate remedy will be confirmed after review.
Processing
Processing time may depend on product inspection, supplier confirmation, and the payment provider. We will communicate the outcome and any required next steps after the review is complete.
Submitting a Request
Please provide the order reference, product details, reason for the request, and photographs or other supporting information. Do not dispose of the product or packaging until the request has been reviewed.
Contact
For refund or compensation requests, contact Lunna Light through the Contact Us page.